Customer Service Specialists with Italian

Buongiorno! Elevate our service to the next level!

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Customer Service Specialists with Italian to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Customer Support Specialist with Italian, you will support Italian-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You’ll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience.

What you’ll do:

• Communicate via various channels with our Italian-speaking customers, providing information regarding our products and services.
• Navigate through various system platforms to address and solve customer requests.
• Maintain relationships with customers.
• Seek, collect, and process customer feedback in order to maximize their satisfaction.
• Constantly develop your knowledge of the products and services offered.
• Support the liaising between clients and other departments in order to ensure prompt replies and higher satisfaction rates.

What you bring:

• Communicate via various channels with our Italian-speaking customers, providing information regarding our products and services.
• Navigate through various system platforms to address and solve customer requests.
• Maintain relationships with customers. Seek, collect and process customer feedback in order to maximize their satisfaction.
• Constantly develop your knowledge of the products and services offered.
• Support the liaising between clients and other departments in order to ensure prompt reply and higher satisfaction rates.
• Strong communication and interpersonal skills.
• Willingness to learn and develop.
• Good multitasking, prioritization and organizational skills.
• Good attention to details.
• Ability to work in a team.
• Excellent command of Italian language.
• Very good command of English language.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment.
• Annual salary reviews, promotions and performance bonuses.
• myPOS Academy for upskilling and training.
• Refer-a-friend bonus as we know that working with friends is fun.
• Individual training and development budget.
• Teambuilding, social activities and networks on multi-national level.

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!