Technical Support Specialist

Keep the Payments Flowing — Be the Hero Behind the Scenes

At MM FINTECH EOOD, we’re not just building financial technology — we’re redefining how money moves in the digital age. As a fast-growing fintech innovator, we’re on a mission to power seamless, secure, and instant transactions across markets.

Now, we’re looking for a Technical Support Specialist who lives and breathes problem-solving, thrives in high-velocity environments, and loves turning technical chaos into clarity.

You’ll be the first line of defense — and the trusted technical voice — for our clients and internal teams.

What You’ll Do

• Guardian of Uptime: Monitor live payment systems around the clock, proactively identifying and resolving issues before they impact users.
• Customer Tech Whisperer: Respond to client inquiries with speed and precision — translating complex technical issues into clear, actionable solutions.
• Fintech Detective: Troubleshoot integration issues involving APIs, SDKs, payment gateways, and backend services. Dig deep, fix fast, document thoroughly.
• Integration Troubleshooter: Ensure smooth operation of our fintech platform with client systems — debugging connectivity, authentication, and data flow issues.
• JIRA Power User: Own the ticketing workflow — logging, prioritizing, escalating, and resolving support cases with precision and transparency.
• Knowledge Builder: Contribute to technical documentation, FAQs, and internal playbooks — so every fix becomes a shared win.

You Bring

•  2+ years in technical support, ideally within fintech, payments, or SaaS
• Solid understanding of payment systems, transaction flows, and security protocols
• Hands-on experience with JIRA (or similar) for ticket management and workflow tracking
• Customer-first mindset with a passion for delivering excellent support experiences
• Bonus: Familiarity with APIs, SDKs, JSON, REST, OAuth, or integration workflows

Why Join MM FINTECH?

•  Competitive salary & comprehensive benefits package
•  Health insurance for your peace of mind
•  25 days of vacation — because rest fuels innovation
•  Office just 1 minute from the metro — easy commutes, every day
•  Flexible working hours — work when you’re at your best
• Office-first culture with Flexible Fridays: collaborate in Sofia + Work From Home Fridays

Ready to Power the Payments of Tomorrow?

If you’re passionate about technology, obsessed with solving problems, and want to play a critical role in a fast-moving fintech, we want to hear from you.

Send your CV in English and tell us:

What does exceptional technical support mean to you — and how would you make it happen at MM FINTECH?

All applications are treated with the strictest confidence.