Solution Presales Engineer (EMEA)

About Milestone:

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio comprises XProtect video management software and over 14000 supported devices. Every new device we add to the Milestone ecosystem increases our footprint in the video technology industry.

With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like home away from home.

We are now seeking a Solution Engineer based in Bulgaria to support our EMEA region while assisting with US and APAC sales efforts as needed. The role will play a crucial role in technical pre-sales activities, ensuring our customers and partners receive world-class technical support, product guidance, and demonstrations.

It requires impeccable English skills (both spoken and written) due to frequent cross-regional collaboration with global teams.

Responsibilities:

Technical Pre-Sales Support

• Work closely with regional sales teams to support pre-sales activities, including customer meetings, presentations, and technical demonstrations.
• Assist in responding to RFIs/RFPs with high-quality technical documentation.
• Develop proof-of-concept environments, customized dashboards, and tailored technical solutions for prospects and partners.
• Provide hands-on assistance with system integration, deployment, and troubleshooting.

Customer & Partner Engagement

• Act as a trusted technical advisor to end-users, resellers, and partners.
• Deliver training sessions and knowledge-sharing workshops for customers and internal teams.
• Support marketing efforts, including trade shows, webinars, and other demand-generation initiatives.

Cross-Regional Collaboration

• Focus primarily on EMEA, while assisting US and APAC teams when needed.
• Work closely with the global solution engineering and sales teams to ensure seamless technical alignment across regions.

How We Can Match:

Technical

• Expertise in IP networking, SaaS applications, video security, and system architecture.
• Familiarity with Windows and Linux (Ubuntu/RHEL) environments.
• Experience troubleshooting web-based platforms, APIs, and databases.

Experience with Video Management Systems, Video Recording, and Video Analytics will be a strong advantage.

Professional

• Fluent in English (spoken & written)
• Strong problem-solving skills with the ability to work independently and in a team.
• Excellent time management and ability to juggle multiple priorities in a fast-paced sales environment.

Travel: Up to 50% travel within EMEA, with occasional trips outside the region.

Preferred Qualifications

• Prior experience in a multi-regional sales engineering role.
• Additional language skills (European languages preferred).

Milestone People-First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted for interview.

If you apply for this position a personal profile will be created for you in Milestone’s recruitment software system as part of the application process. You will be notified by email with further details.