Senior Customer Support Specialist

Methodia is a leading IT product-driven company focused on developing bespoke end-to-end solutions for Utilities, Telecoms and other household-related service suppliers. For more than a decade our highly innovative home-grown “Utility & Telecom Suite” product and tools enable companies all over the globe to successfully optimize and automate their business processes and help them boost their digital transformation and competitive agility to reach success.

We are looking for a bright Customer Support Specialist to provide enterprise-level support to our customers.

Responsibilities:

▪ Take ownership of customer issues reported and see problems through to resolution
▪ Research, diagnose, troubleshoot and identify solutions to resolve customer issues
▪ Configure and setup customer solutions
▪ Support clients in daily software tasks
▪ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
▪ Provide prompt and accurate feedback to customers
▪ Ensure proper recording and closure of all issues
▪ Prepare accurate and timely reports
▪ Document knowledge in the form of knowledge base tech notes and articles

Requirements:

▪ Proven working experience in enterprise customer/technical support (technical background in software development company will be considered as an advantage)
▪ BS degree in Information Technology, Computer Science or equivalent
▪ Excellent command of English
▪ Good knowledge of German, Spanish or Italian will be considered as an advantage
▪ Basic knowledge of ERP/CRM systems, utilities and scripting
▪ Knowledge of SQL will be a plus
▪ Strong problem-solving skills
▪ Excellent client-facing skills
▪ Excellent written and verbal communication skills

Challenges and Opportunities:

▪ Join a fresh team
▪ Work in an Agile environment and use modern methodologies
▪ Develop SaaS solutions for Fortune 500 companies
▪ See your applications in use by the customers literally on the next day
▪ Exposure to multiple and often unique technologies
▪ Small company environment, big company impact
▪ Customer-driven organization working with companies of all sizes and geographical locations

Go ahead and send us your CV!

Only shortlisted candidates will be contacted for an interview. All applicants’ personal data is protected by the law and will be treated as strictly confidential.