Solutions Architect

Job Description:

Job Title: Salesforce Solutions Architect

Location: Bulgaria

Merkle Bulgaria provides global retailers with a single source for expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international clients and retailers including Adidas, Clarins, ASDA, Shiseido, British Airways and more. Our world-class team has delivered sites for over 35 brands with more than 400 transactional eCommerce sites in 60 locations and on 6 continents.

Job Summary:

We are seeking a proficient Salesforce Solutions Architect to join our dynamic team. The ideal candidate will scope, estimate, design and lead implementation of tailored solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

Responsibilities:

• Analyse and understand client needs, goals, and business processes.
• Participates in meetings with clients to define the scope of new projects
• Provides high level estimates for the potential projects, technical team profile and indicative timelines to deliver it
• Accelerator development – support and lead technical design and build of Salesforce accelerators as part of our offering
• Design and implement scalable and efficient Salesforce solutions.
• Collaborate with IT professionals and stakeholders to create project plans.
• Oversee the development and testing process to ensure the Salesforce solution works as expected.
• Ensure data integrity and maintain system security.
• Recommend Salesforce features and functions to improve business processes.
• Provide technical support and training to end-users.
• Keep abreast of new Salesforce features and functionalities.
• Document system configurations, design, and technical specifications.
• Resolve complex issues related to Salesforce implementation and usage.

Qualifications:

• Extensive knowledge and hands-on experience of the Salesforce platform and Sales and Service clouds in particular
• Experience working directly with clients
• Proven experience in designing and implementing Salesforce solutions.
• Excellent communication and collaboration skills.
• Strong understanding of business process development.
• Ability to manage multiple projects and meet deadlines.
• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Platform Developer I & II) are a plus.
• Experience with other Salesforce clouds (CPQ, Revenue cloud, etc) is a plus.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter

Location: Sofia

Brand: Isobar Cxm

Time Type: Full time

Contract Type: Permanent