QA Engineer (Salesforce Core Clouds)

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

In Bulgaria, we manage a global portfolio of clients, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO.

We look forward to what’s next.

We’re hiring a QA Engineer (Salesforce Core Clouds) at Merkle in Sofia.

What you need to succeed:

• 2+ years of commercial experience in testing Web and Client/Server applications
• 2+ years of QA experience with a focus on Salesforce applications
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
• Strong understanding of Salesforce data model, workflows, and automation.
• Exposure to automated testing and professional experience with Selenium will be a huge advantage
• Deep understanding of the best practices in creating system test scripts, test execution, and defect reporting/tracking
• Experience in testing web applications across different platforms and browsers
• Strong troubleshooting and root cause analysis skills
• Critical thinking and the ability to collaborate with a team on urgent issue resolution
• Understanding of the following Web technologies: HTTP(S), S/FTP, Web Services (SOAP, RESTful)
• Possess a contagious passion for quality
• Very good verbal and written English

Nice to have:

• Salesforce certifications (e.g., Salesforce Administrator)
• Good knowledge and understanding of Lightning components, Apex Testing
• Understanding of non-functional testing principles and best practices
• Good programming skills in one of the following languages: JAVA, PHP, JavaScript, C++, and an understanding of OOP principles, data structures, etc.
• Experience in web usability, i18n and accessibility testing, and the corresponding tools
• Understanding of the principles of agile software development
• Knowledge in some key Internet and e-commerce principles such as SEO, Web Analytics, Geotargeting, CDN, etc

You’ll do:

• Actively participate in the planning, implementation, and maintenance phases of a project
• Identify test conditions from project documentation, and develop and document test cases and test scripts to cover them.
• Execute test scripts, record results, and perform detailed initial root cause investigation.
• Assist in analysing the results of the execution of the automated test, as well as maintain and extend the computerised scripts’ coverage.
• Work with Technical Leads, Business Analysts, and Solutions Strategists to review project documentation, including Product Backlogs, Functional Requirements, Technical Specifications, and related artefacts.
• Work with Technical Support and Developers to resolve any defects identified.
• Ensure timely and regular communication with all team members.
• Share knowledge and ideas with the team.
• Work independently and as part of a SCRUM team.
• Assist in the production of daily, weekly, and monthly QA managerial statistics, e.g. defects by project, area, severity, etc.

What we offer:

• We are huge believers in work-life balance, so we offer all our employees 25 days of paid leave and 3 fixed well-being days off each year.
• A hybrid work model for our teams so they can work from the office or the comfort of their home.
• Free parking spaces are available for all our employees working from the office.
• Complimentary drinks and snacks in the office to keep energy levels up.
• A parent-friendly culture and the potential for additional days off to create new memories with your loved ones.
• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.
• Sports card, partially covered by the company and food vouchers.
• 2 days off for volunteering and numerous charity initiatives throughout the year.
• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000 employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.