Technical Documentation Specialist – Tietoevry Create (m/f/d)

Mentormate, part of Tietoevry Create, is looking for a highly skilled and motivated Technical Documentation Specialist, a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

• Grow your expertise through interacting with A-level mobile carriers from all over the world
• Get your hands on the vast network with on land, underwater, and space points of presence
• Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth

Tietoevry-BICS team has been growing since 2010… and we are looking forward to growing with you!

Key responsibilities:

• Determine the configuration and introduce correct documentation into the network inventory systems for all capacity & network projects.
• Orders local tails and create work orders for all capacity/network products within BICS factory. Follow-up on delivery of ordered products/services.
• Collaborate with cross-functional teams: the documentation specialist needs to work closely with product management, presales, and customer support to gather information, validate technical content, and ensure the accuracy of technical documents.
• A wide-ranging comprehension of Network topology and design for Physical & Logical Network Inventory (Capacity transmission + Cost documentation principle).
• Gain deep understanding of applications and services, and translate complex information into simple, polished, engaging content.
• Work order management.
• Setting up and maintaining confidential records and insert to different databases.
• Ensuring that all records are kept up-to-date and filing is carried out in a timely manner.
• Ensure a clean and proper management of all costs related information, properly document them in the various systems while understanding the process behind the various flow used.

Qualifications:

• A wide-ranging comprehension of network topology and design.
• High degree of initiative, autonomy and commitment.
• Capability of working in an international/multicultural environment.
• Self-starter who can find and resolve issues as they are identified.
• Ability to work independently and as part of a team, a close collaboration with other peers and colleagues.
• Strong organizational skills, with the capability to manage multiple projects simultaneously.
• Be able to work in a fast paced environment, change priorities upon ad hoc requests.
• Basic knowledge on accounting rules. Interest in cost management and optimisation.

Will be an advantage:

• Previous knowledge in CLM software platform and JIRA project management, issue tracking tool.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.