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MariaDB Bulgaria

Professional Services Coordinator

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    Tech Stack / Requirements

    MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

    The Opportunity

    As a Professional Services Coordinator, you will play a vital role in the operational efficiency and success of the Professional Services team. You will support the planning, tracking, and delivery of customer engagements by coordinating schedules, monitoring project timelines, maintaining tools, and ensuring smooth communication between internal teams and clients.

    Key Responsibilities

    • Engagement Coordination: Assist in planning and coordinating Professional Services engagements from initiation through delivery, including scheduling resources and tracking key milestones.
    • Project Tracking & Reporting: Use project management tools to track progress, hours worked, and status of ongoing engagements. Generate reports and dashboards for stakeholders.
    • Communication Management: Serve as a liaison between customers, Professional Services Engineers, Sales, and Support to ensure alignment on deliverables and expectations.
    • Time & Resource Management: Monitor consultant availability and utilization; assist with resource forecasting and capacity planning.
    • Administrative Support: Maintain documentation, statements of work (SOWs), contracts, and engagement records. Support invoicing and billing coordination.
    • Process Improvement: Identify and propose enhancements to processes and tools that improve service delivery and internal efficiency.

    Qualifications

    • 2+ years in a coordination or project support role within a technology or consulting organization.
    • Experience with project management or professional services automation (PSA) tools (Monday.com, Salesforce, Excel experience preferred).
    • Strong organizational skills with an ability to manage multiple tasks and deadlines.
    • English fluency
    • Excellent written and verbal communication skills.
    • Comfortable working with remote and distributed teams across time zones.
    • High attention to detail and a proactive problem-solving mindset.

    Preferred Qualifications

    • Familiarity with database technologies (MariaDB, MySQL, etc.) is a plus.
    • Experience working in a customer-facing environment.
    • Exposure to services operations, consulting, or customer success functions in a SaaS or open-source company.

    Location

    Sofia, Bulgaria – Hybrid role

    What’s in It for You?

    Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry.

    You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

    How to Apply

    If you are interested in this position, please submit your application along with your resume/CV.

    • MariaDB does not sponsor work visas or relocation.
    • MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
    • MariaDB will not accept agency resumes without prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.

    MariaDB is an equal opportunities employer.