Technical Writer/User Assistance Developer

At LeverX, we have had the privilege of working on over 950 SAP projects, including some with Fortune 500 companies. With 20+ years in the market, our team of 1,800 is strong, reliable, and always evolving: learning, growing, and striving for excellence.

We are looking for a Technical Writer to join us. Let’s see if we are a good fit for each other!

What we offer:

• 89% of projects use the newest SAP technologies and frameworks.
• Expert communities and internal courses.
• Valuable perks to support your growth and well-being.
• Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one.
• Healthy work atmosphere: On average, our employees stay in the company for 4+ years.

Required skills:

• University degree in technical writing, journalism, research, or similar.
• 1-3 years of experience in a relevant position.
• Excellent written and verbal English communication skills.
• Knowledge of SAP services and solutions.
• Experience using CMS and CCMS systems for documentation.
• Ability to write for both technical and end users.

Responsibilities:

• Identify areas of improvement of user guidance & usability in close collaboration with the development team.
• Document technical topics for the developer audience as well as user assistance documents for end users.
• Drive new user assistance approaches that effectively serve customers like (interactive) graphics, animated GIFs, how-to videos & social media content.
• Create user assistance deliverables in a development team that enable users to implement, configure, and use software applications.
• Participate in software & documentation testing.
• Define simple, consistent terminology that conforms to industry standards.
• Act as an advocate for an excellent user experience.