Dynamics 365 Customer Engagement Developer

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 500 people in Sofia and deliver the full spectrum of IT services to our clients, including Microsoft & SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

Our newly established Dynamics 365 Team offers a spot for a Dynamics 365 Customer Engagement Developer to work closely within a team of technical consultants and functional consultants in Bulgaria, Belgium and The Netherlands to help our customers increase their value brought through technology enabled business transformations. By doing so, we reduce risks and uncertainty with the support of a strong multi-disciplinary team of strategy, management, and technology consultants. KPMG is a leading (global) system integrator with its unique Powered Enterprise methodology. We leverage our product and integration knowledge, services, and sector expertise, within the national and international KPMG network to help you stay competitive.

Enterprise solutions focus on the implementation of digital solutions, as part of technology enabled transformations, using multiple platforms. The portfolio includes ERP/CRM strategy advice and blueprinting services; Implementing and leading Dynamics 365 CE & Finance and Operations projects and programs; Implementing power platform as automation enabler; Business partnering and Quality Assurance advise. Together with our colleagues from the Digital Advisory business unit we implement the full Microsoft eco system with D365 and the power platform as a core element of digital transformation.

Your Responsibilities:

As a developer in our team, along with the Solution Architect and the technical architect, you are responsible for the development of CE extensions that we deliver to our customer(s). Your focus will be:

• Ensure optimal use of technology by developing high-quality solutions within the Dynamics 365 CE and Power Platform ecosystem
• Develop and maintain plugins, JavaScript, and customizations following best practices to enhance system functionality and user experience
• Configure, deploy, and maintain Dynamics 365 CE environments across development, testing, and production landscapes
• Collaborate with the Integration Architect to develop and implement integrations with external systems using APIs, Power Automate, or Azure services
• Plan and execute integration testing to ensure customizations, plugins, and data flows meet functional and technical requirements
• Ready to continuously invest time to keep up to date with the latest technologies in the Microsoft stack and act as an advocate in spreading this knowledge within the teams
• You will be supported by a team of technical consultants to help make the above happen. One of your most important deliverables at the start of your project will be the development of a qualitative solution design that, amongst others, describes the application landscape, integrations and used infrastructure.

What you bring in:

• You have the ability to work independently, as well as in project teams
• You are a clear and effective communicator
• You have excellent problem-solving capabilities
• You have minimum 4 years of hands-on experience in multiple CRM implementations
• You have strong experience in designing and developing custom components, including C# plugins, JavaScript web resources and power automate flows, adhering to best practices and Microsoft’s ALM guidance
• You have experience in configuring, managing, and deploying CE environments using Solution Packager, Azure DevOps Pipelines, and Power Platform CLI, ensuring consistency across development, test, and production
• You have the necessary knowledge in Azure cloud technologies
• You have the necessary technical certifications in Microsoft Dynamics D365
• You are fluent in English

What we offer:

At KPMG, we genuinely believe our people are the heartbeat to our success. We commit ourselves to encouraging true team spirit and creating an international and dynamic working environment in which each can pursue the knowledge needed to boost their career. As Top Employer, we highly invest in our people’s development of soft skills and technical knowhow.

• The chance to work in a top talent team in international projects
• Attractive remuneration
• Build knowledge in cutting-edge technologies
• Opportunity for continuous training, learning and certification
• Experience in an international and multicultural organization
• Work on challenging projects with clients in various industries around the globe
• Modern office environment
• Additional health insurance
• Life insurance
• 50+ benefits and services to choose from
• Hybrid working policy

If you are interested in further exploring this career opportunity, please review our Privacy and Data Processing Policy – KPMG ITS OOD Digital Presence (kpmg-its.bg) and send us your CV.

Only shortlisted candidates will be contacted.