Lead IT Desktop Support

About Kiteworks:

Kiteworks’ mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communication.

Position Overview:

We are seeking a proactive and customer-oriented IT Desktop Support Leader to provide technical assistance to end-users (Kiteworks employees) in a corporate environment. This role involves diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. The IT Desktop Support Leader will also work closely with other IT team members to maintain and improve the organization’s IT infrastructure and ensure all desktop systems are running smoothly, as well as providing second tier escalation contact point and driving projects and initiatives.

Job requirements:

• Education: Currently pursuing or holds a degree in Computer Science, Information Technology, or a related field.
• Technical Skills: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Familiarity with networking concepts is a plus.
• Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. English speaker is a must.
• Problem-Solving: Good analytical and troubleshooting skills with a proactive approach to problem resolution.
• Organizational Skills: Ability to manage multiple tasks and priorities effectively.
• Team Player: Willingness to work collaboratively with team members and contribute to a positive work environment.

Job responsibilities:

• Technical Support: Assist with troubleshooting and resolving hardware, software, and network issues for end-users.
• System Maintenance: Help with routine maintenance tasks, such as software updates, system backups, and patch management.
• Documentation: Create and update documentation for IT procedures, troubleshooting guides, and knowledge base articles.
• User Assistance: Provide support for setting up and configuring new user accounts, including email, network access, and application setup.
• Hardware and Software Management: Assist in the installation, configuration, and inventory management of hardware and software.
• Project Support: Collaborate with IT staff on various projects, such as system upgrades, migrations, and deployments.

Job benefits:

• Versatile and challenging work in an international team
• Full-time, long-term role with a local subsidiary of a growing global company
• Hybrid working environment with the availability of a modern office
• Food vouchers 200 BGN each month.
• Hybrid working model with 3 days office and 2 days remote
• Annual paid leave of 25 days and an eight-hour workday with flexible working hours
• Additional health insurance and a Multi Sport card
• You’ll be rewarded with a competitive compensation package including stock option