ICT Strypes is a company with extensive experience in software development. With a team of over 700 people, we take ownership of application roadmaps for our clients and structure their overall application landscape.
Founded in 2008 as a small startup, ICT Strypes became part of the Dutch ICT Group in 2014. The ICT Group, with a history of delivering IT solutions since 1978, now has subsidiaries in the Netherlands, Bulgaria, Portugal, Germany, and Sweden.
Our teams consist of talented hard-working professionals who love sharing their knowledge, experience, and joyous moments with their colleagues!
You can join us at our offices in Sofia, Plovdiv, Burgas, and Varna, or choose to work remotely from anywhere in Bulgaria.
JOB DESCRIPTION
About the role:
We are seeking a detail-oriented and highly skilled Technical Writer to join our IT team. The ideal candidate will translate complex technical concepts into clear, concise, and user-friendly documentation. You will collaborate closely with BAs, Solution Architect, Project Managers, Developers, and QA teams to produce high-quality materials that support our products, services, and internal processes.
Key Responsibilities:
Create and maintain technical documentation including user guides, API documentation, system manuals, whitepapers, FAQs, release notes, and knowledge-based articles;
Work with subject-matter experts (SMEs) to understand product features, technical workflows, and system behaviors;
Translate complex technical information into clear and accessible content for both technical and non-technical audiences;
Standardize content across documentation to ensure consistency in voice, terminology, and structure;
Organize and maintain documentation repositories using tools such as Confluence, Git, Markdown, or similar platforms;
Edit, proofread, and review documentation produced by developers and other team members;
Ensure documentation aligns with style guides, security standards, and compliance requirements;
Support product releases with timely updates to documentation and release notes;
Create diagrams, flowcharts, and visuals to support written content;
Assist with internal training materials, onboarding guides, and process documentation.
Requirements:
Bachelors degree Computer Science, Information Technology, English, or related field;
Proven experience (2-5 years) as a Technical Writer in an IT or software-related environment;
Strong understanding of software development lifecycle (SDLC) and IT concepts;
Excellent written and verbal communication skills;
Proficiency with documentation tools (e.g., Confluence, GitHub, Jira, MS Loop);
Ability to grasp technical concepts quickly and communicate them clearly;
Strong attention to detail, organization, and time-management skills.
Good to have:
Experience writing API documentation or working with RESTful services;
Knowledge of DevOps tools (Docker, Kubernetes, CI/CD);
By enabling them, you help us to develop and deliver better services in the way that's most convenient for you. For information and settings, see our Cookie Policy.