Customer Support Specialist with German

Huskycare is a fast-growing software company providing a modern, cloud-based SaaS solution that is redefining how healthcare providers operate. Our digital platform helps healthcare organizations streamline workflows and improve patient care.

We are now entering a new and exciting phase: building our customer support from the ground up. We are looking for our first Customer Support Specialist – a proactive and service-minded individual who wants to grow with us and help shape the future of our customer experience.

Your Role

As our first Customer Support Specialist, you will not only support our users – you will play a key role in building the support function. You will have the opportunity to develop processes, tools, and best practices together with us and lay the foundation for a scalable and high-quality support team. This position is ideal for someone with initiative, empathy, and leadership potential.

Key Responsibilities

• Act as the first point of contact for our healthcare customers (primarily in German)
• Provide hands-on support via phone, email, and ticketing system – with professionalism and care
• Troubleshoot issues and guide customers through the platform
• Closely collaborate with product, development, and onboarding teams
• Document support cases and create internal knowledge base content
• Identify common customer needs and suggest improvements to product and processes
• Take part in building up the support function (tooling, workflows, reporting, team setup)
• Prepare to take on team leadership responsibilities as the company and customer base grow

Your Profile

• Strong communication skills in German
• A strong interest in the healthcare and care sector (Pflegebereich) – prior knowledge of workflows in care institutionsis a strong plus
• First experience in customer support, IT helpdesk
• Independent, structured, and empathetic approach to solving problems
• Familiarity with tools like Zendesk, Freshdesk, or Jira is a plus
• Willingness to grow into a leadership role over time

What We Offer

• A meaningful role in one of the most future-proof industries: healthcare
• The unique opportunity to build and lead the customer support function from the beginning
• Flat hierarchies, a collaborative team, and lots of room for your ideas
• Flexible working environment (remote-friendly)
• Generous Leave Policy: Up to 26 days of annual paid leave plus additional recharging days.
• Comprehensive Health Insurance: Coverage includes dental care.
• Additional Perks: Food vouchers and a home office allowance.
• Flexible Work Environment: Option to work from our luxurious office or from home.
• Team Building and Events: Regular team-building activities and other events.

Ready to grow with us?
We’re excited to meet people who share our passion for healthcare innovation and customer success. Send us your CV.