Manager, Technical Design

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary:

Manage a team of EMEA based Technical Design Authority engineers that works closely with Product, Network Architecture, Network Engineering, Solution’s Team (Sales Engineering), Project Management, Technical Management, Network Provisioning & Service Assurance to ensure that client solutions are designed, deployed and implemented per client expectations.

The Manager, TDA is to demonstrate the GTT employee values of Curious, Collaborative, Committed and Consistent at all times, as well as be customer first in their approach.

The TDA Manager is the focal point for technical design activities with our sales engineering contacts and is responsible for delivering the company values in alignment with the points above.

Job Scope/Supervision:

The Manager, TDA will be responsible for managing the several TDA engineers as well as being able to handle himself the TDA engineer role for some projects. They will work for Global Director of TDA within Service Delivery and will have several direct reports, some of which may have their own teams. The make-up and size of these direct and indirect reports will be reviewed and agreed at time to time by the SVP Service Delivery.

The Manager, TDA will work closely with the Service Delivery Teams, regional Sales Teams and Regional Operational teams to ensure that all aspects of technical client experience as aligned and that TDA resources are deployed in alignment with the other regional teams.

Duties and Responsibilities:

• Ensuring all technical commitments made during the sales process are credible, valid and delivered by the Global Service Delivery teams.
• Manage a TDA engineer team that will be committed and be able to handle the same role than the team to delivering on the goals of the clients and GTTs Credo.
• Minimize GTT’s commercial risk and exposure on all projects.
• Ensure that TDA team effectively manage technical change, scope creep, risk management and all other aspects required to deliver successful technical outcomes.
• Liaise with clients and ensure deliverables are met throughout the project lifecycle
• By exception work support the Solution team community to provide support to explain technical aspects of service delivery elements, allowing bids to be responded to at the level of detail needed.
• Ensure that the TDA engineers under its responsibility will demonstrate and share the values of proactivity, reliability,flexibility, positive attitude, time management and time reporting.
• Minimize GU’s commercial and legal risk and exposure to all technical aspects of projects during the sales phase.
• Ensure that the TDA engineers knows and respect the process and provide at all levels a professional and respectful communication to the clients as well as the internal GTT team members.
• Point of escalation for TDA taking ownership and being accountable
• Maintain product-specific knowledge and minimize skills gap via knowledge sharing and training.

.Required Experience/Qualifications:

• 5+ years’ experience managing technical resources to meet critical project deliverables in fast-paced and dynamic work environment.
• Evidence of ability to manage interactions with Clients, Vendors, Partners and other internal GTT departments.
• Excellent matrix management and ability to build strong cross-departmental relationships
• Additional business qualifications and language skills would be considered a benefit.
• Multi-platform design, implementation and support experience
• Demonstrated expertise with SD-WAN, security and voice services
• Multi-protocol data network support experience with a strong knowledge of routing and switching.
• Operative knowledge of the ensuing communication technologies: VPN technologies (SD-WAN, MPLS, IPSec, GRE, TLS), SDN and NFV technologies, Wireless Technologies (802.11)

Desirable Experience/Qualifications:

• A Bachelor’s degree, or higher, or significant experience from a telecoms background.
• ITIL qualifications desirable.
• Industry standard Network & Security Certifications (Managed Data & Security focused on present-day technologies)

Hours/Travel/Shift:

Business travel to participate in customer meetings and flexibility of working hours.