Senior/Lead ServiceNow Engineer

We are looking for senior or lead specialist for superb prodict company. Can be only senior or lead depending on experience

Key Responsibilities

Act as a product lead for ServiceNow providing strategy and direction for the platform that is in-line with Client;s business and Technology goals. 

Administration of the platform ensuring high levels of availability, security and performance. 

Configuration and enhancement of core ITSM functionality including workflows and reporting for Incident Management, Change Management and Request Fulfilment. 

Develop custom applications and integrations using ServiceNow’s development tools, including Flow Designer, Integration Hub, and REST APIs. 

Integrating ServiceNow with tools like Slack, Jira and CI/CD pipelines to automate and de-duplicate processes. 

Management and prioritisation with key stakeholders of the ServiceNow backlog 

Implement and manage ServiceNow upgrades and patches, ensuring system integrity, compliance with best practices, and encouraging adoption of new features. 

Provide technical support and troubleshooting for ServiceNow issues, working closely with engineering teams. 

Maintain system documentation, including architecture diagrams, process flows, and user guides. 

Mentor and train junior administrators and power users on ServiceNow capabilities and best practices. 

Technology and Business Skills

 Required

 Multiple years of experience in ServiceNow administration and development 

Scripting and API or workflow integration experience with languages such as Python, PowerShell, or Bash 

Great communication skills coupled with the ability to work closely with technical and non-technical colleagues 

Knowledge of ITSM and / or ITIL processes 

A proponent of strong software engineering techniques and agile methods 

Advantageous

Bachelor’s degree with mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics (or similar industry experience) 

Experience with of administering or integrating with SaaS tools such as Jira, Confluence, Bitbucket, Workato, Microsoft Power Platform, etc. 

Experience of product, project or team leadership 

Understanding of financial markets

Benefits

Central location in the business district with easy access to transport and amenities.

Hybrid working model

Competitive compensation package

25 days holiday allowance

Premium Health insurance

Employee Assistance program

Referral Bonus

Additional days off for long service and volunteering

Multisport card

Opportunities for professional development including internal tech talks

Conference attendance, and engagement with the open-source community.

Gamito is a licensed recruitment agency under license number 1820/16.12.2014 with totally free of charge services to the candidates.

Guidance and on-boarding will be provided.

Regular Bulgarian working hours with flexible time and great social package.