Citrix – Desktop Integration and Support Engineer

• Not all of the below listed requirements are obligatory, only highly recommended, but a Citrix experience is needed.

Proven experience is Systems Administration of Windows 10/11 client/server and Microsoft Office 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Teams, Cisco Webex and other desktop application to maintain stable and effective desktop platform.

Good working knowledge of MS Active Directory/Azure AD/Intune administration, as it relates to support of group policies and login scripts.

Experience with virtual/remote desktop & application platforms such as Citrix CVAD, XenDesktop, XenApp Server, XenServer/VMware ESX and Cisco AnyConnect VPN and Palo Alto Prisma.

Perform troubleshooting for incidents that require software and network analysis, in close collaboration with other ITS client services teams.

Experience with scripting and programming technologies such as VBScript, PowerShell, WMI & ADSI with VB/J script is desirable.

Experience with Splunk for log management, monitoring, and analysis and ability to create and manage Splunk dashboards, alerts, and reports to support IT operations and security monitoring.

Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.

Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security.

Needed qualifications

Minimum 4 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:

SCCM/Intune for Windows

Office 365 Suite;

Modern Browsers like Edge/Chrome

Active Directory User & Computer Management and GPOs

Supporting Windows OS and desktop applications on virtual platforms such as Citrix Virtual Desktop

Strong communication skills in English (written and oral).

Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.

Ability to adequately plan and prioritize own work and team work while resolving competing demands.

Ability to effectively apply creative and practical problem-solving skills on a regular basis.

Strong project management capabilities demonstrated through experience managing IT projects.

Certification in ITIL V3 Foundation in Service Management is a plus.

Certification in SAFe v6 is a plus

Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable.

Gamito is a licensed recruitment agency under number 1820 with totally free of charge services to the candidates.

Guidance and on-boarding will be provided.

Regular Bulgarian working hours with flexible time and a possibility for some home office. Outstanding social package good bonus scheme