IT Delivery Support Specialist

About Us

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities:

• Handle purchase requisition requests: Manage purchase requisition requests to ensure timely procurement of IT-related goods and services, supporting various projects and initiatives within the organization.
• Provide First-Line support: Offer first-line support for various IT-related inquiries, including time-writing support and addressing general IT queries, ensuring timely resolution.
• Support IT projects: Providing administrative and technical assistance in project creation.
• Facilitate status reporting: Generate and distribute status reports to provide visibility into project progress, financial budgets, facilitating effective decision-making and coordination within the IT organization.
• Conduct data quality checks: Perform data quality checks on various IT systems and platforms to ensure accuracy and reliability of data, identifying and addressing any discrepancies or issues.
• Support cross-IT activities and events: Participate in preparation of cross-IT activities such as onboarding, IT All Hands meetings, and other IT-related events to ensure smooth operations and effective communication within the IT organization.
• Provide decision-making support: Support the IT organization by providing decision-making information, proactively analyzing data, and actively monitoring and improving data quality to drive informed decision-making processes.
• Manage IT procedures and processes: Consolidate and share information about IT procedures and processes to ensure alignment across the organization, facilitating efficient operations and adherence to best practices.

Requirements:

• Fluency in English, with excellent verbal and written communication skills.
• Ability to communicate technical information to both technical and non-technical audiences.
• Strong analytical skills with logical thinking abilities, capable of comprehending cause and effect relationships within IT processes and across departments.
• Proficiency in Microsoft Excel, including advanced skills in reporting, data management, and optimization.
• Ability to interpret data and provide actionable insights, ensuring informed decision-making.

What we offer in return:

• Competitive salaries based on performance reviews with additional benefits
• Working on interesting international projects with latest technologies
• Opportunities for professional growth and career development
• Challenging work in a fast-growing international organization
• Dynamic work environment in young team
• Additional health insurance package
• Modern offices around the world
• Birthday vouchers
• Opportunity for sport card
• Entertainment spaces, teambuilding events, parties, and participation in different events
• Fresh fruits and beverages in the office
• 24 days of holiday which further increase with the time spent in the company

Privacy statement:

If that sounds just like you, apply now by sending your CV in English!

By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!