Customer Success Manager

About Us

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities:

• Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities;
• Work Strategically and Commercially;
• Support account leads by developing and managing an active opportunity;
• Provides technical support to the clients before and after-sales;
• Support business practices through developing relationships and account planning within existing accounts and target accounts;
• Evaluating customer needs to suggest upgrades or additional services;
• Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes;
• Design and develop daily, weekly, monthly reporting to senior management;
• Manage client procurement relationships, including negotiating and managing commercial contracts;
• Provide leadership and project oversight for all initiatives – scope statements, budgets, project plans, business requirements, testing and test plans and implementation;
• Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions;
• Negotiating rates and prices with clients;

Requirements:

• Excellent English language skills;
• Experience in technical support, sales, and account management;
• Good technical understanding;
• Excellent communication and interpersonal skills;
• Ability to self-organize and achieve objectives within committed timeframes;
• Familiarity with client on-boarding requirements and an ability to think creatively;
• Collaboration, organization and multi-tasking skills;
• Good critical thinking and problem-solving skills;

What we offer in return:

• Competitive salaries based on performance reviews with additional benefits
• Opportunities for professional growth and career development
• Challenging work in a fast-growing international organization
• Dynamic work environment in young team
• Additional health insurance package
• Modern offices around the world
• Birthday vouchers
• Opportunity for sport card
• Entertainment spaces, teambuilding events, parties, and participation in different events
• Fresh fruits and beverages in the office

Privacy statement:

If this sounds like your next step in your career, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated with the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We are looking forward to meeting you!