Application Reliability & Monitoring Specialist

We are a B2B company that provides SaaS (software as a service) for online sports platforms. Our publish-subscribe backbone processes more than 3 billion messages every day.

We use C# and F# with .NET on Linux, JavaScript with TypeScript, Pulsar and RabbitMQ, Docker and Kubernetes, on-prem and in the cloud. We believe we’re amongst the best in the industry, and we cherish and foster talent and ambition.

We are not just about cutting-edge technology. We perfectly tailor our scalable, end-to-end solution to the needs of our business customers. We’re fast and flexible.

A bit about your future role

• Monitor and diagnose application issues to ensure optimal performance and availability of all IT applications and infrastructure escalate problems and provide recommendations for improvements
• Focus on Site Аpplication and Infrastructure Reliability activities including proactive monitoring, responding to alerts, and looking for possible automation gains
• Work with members of the R&D and Senior IT team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset
• You will be required to work 24/7 shifts
• Proactively initiate incident management process
• Provide assistance to the B2B Support team and alert escalation
• Troubleshooting applications by leveraging tools like PRTG, Zabbix, Kibana, Grafana, Prometheus Stack, Catchpoint, and other
• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in the available stack
• Creating performance analysis reports & dashboards for business teams upon request
• Proposing and implementing solutions to improve application availability and reliability

The qualities, experience, and skills we are looking for

• Experience with Service monitoring
• Skilled in IT problem diagnosis and resolution
• Understanding of TCP/IP networking
• Experience with Virtualization, Load balancers, and Linux
• Exposure to monitoring tools like Prometheus, Grafana, and ELK stack is a plus
• Understanding of HTTP response code and API basics
• Strong communication skills – verbal and written
• Scripting experience is an advantage

What we offer

• An open-minded environment that values you
• ​An international multicultural team
• An amazing office environment (table tennis, play station, all the fun stuff)
• ​Food vouchers (180 BGN)
• Additional health insurance
• ​Sports card
• 21 days paid leave
• Flexible working hours
• ​Manicure, barber, massage, breakfast, and snacks in the office
• ​Wedding and new baby bonus
• ​Team building activities
• ​Knowledge sharing sessions

If you are interested in joining our diverse and dynamic team, we are looking forward to your application. Only short-listed candidates will be contacted.

Confidentiality of all applications is assured!

In regard to GDPR 2016/679 you hereby give your consent the personal data included in the CV/resume/motivational letter to be processed for the purposes of the recruitment and hiring process in the company.