Senior Service Design & Transition Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Reporting to the Head of Service Design & Transition, you will ensure a structured, collaborative approach to Service Design and Service Transition for any newly created or changed Services across the UK&I organisation, covering main Service Design aspects such as supportability, commercial readiness and operational suitability, ensuring an transition into Service Operations, making sure all support departments across multiple impacted business areas are prepared and able to support any new or updated services.

What you’ll do:

• Ensure that new and modified services are designed and transitioned into operational use.
• Manage the service lifecycle, from initial concept to service retirement, ensuring that services meet business needs and are delivered to agreed standards.
• Be the central point of contact for sales teams engaging with ITSM on client bids.
• Coordinate with relevant ITSM teams for all aspects of commercial service design terms.
• Develop appropriate Design and Transition documentation for new/changed services.
• Assess the health of services to capture any improvements, themes and lesson learnt activities.
• Understand the impact of any risks, with mitigation plans, that are identified during the Service Design and Transition process.
• Ensure that customers’ experiences are world-class throughout the contracting, Service Design, and Transition lifecycle phases, including contract execution.
• Advocate for best practices in Service Design, Service Transition, Service Level Management, and ITIL, supporting key stakeholders across the business.
• Identify, and guide awareness of standard processes and ways of working practices across the Service Design & Transition teams.

What you’ll bring:

• 5+ years of experience designing and transitioning services within a large corporate environment.
• Experience working with senior stakeholders across multiple teams or departments.
• ITIL 4 experience.
• Excellent written and verbal English.
• Experience identifying and delivering improvement through Agile methodologies.
• Experience of other modern service delivery frameworks.
• Communication with technical teams and describe technical issues to non-technical people at all levels of seniority.
• Good understanding of how business and service strategy drive changes to Service Design and transition practices.

You will get:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a hybrid remote/in-office role.

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