Head of Strategic Programs & Projects – Global Centers

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

You will be responsible for delivery, launch, management, and successful implementation of strategic programs that promote growth and accelerate Global Centers’ strategy, profitability and efficiency. With direction from the Global Centers Lead and the Global Center Site Lead and in partnership with the Local Senior Management Team, you will turn company-wide strategic goals into projects. You will report into the VP Global Center – Bulgaria.

What you’ll do:

• Ensure all programmes and projects are aligned with our strategic goals and deliver measurable value.
• Implement and maintain governance frameworks to monitor progress and manage risks.
• Collaborate with senior leadership to ensure transparency and agreement.
• Lead the execution of programmes using best-fit methodologies, ensuring high-quality, and on-budget delivery.
• Work with Global Centers Lead, Site Lead and Senior Management to support development of annual and multi-year strategy.
• Support development and management of Experian Bulgaria Strategic Focus Areas (SFAs).
• Establish tracking and reporting mechanism for progress against strategic plans.
• Review central and regional operational metrics and create projects to increase efficiency, create revenue and guide collaboration.
• Contribute to decision-making at a senior level.
• Escalate and communicate risks, and lead escalation resolution.
• Work collaboratively and constructively with Experian Data Quality leadership team to solve business and resource challenges.
• Support project managers in execution of projects that fall under given programmes.
• Manage any contractors/third-party vendors within the programmes.

What you’ll bring:

• 7+ years of experience working in a data/IT/software business, financial services, telecoms or engineering industry.
• Knowledge of organizational structure, business strategy and process design, strategic and operational experience.
• Project management and Lean thinking focus having a Lean Six Sigma certification and continuous improvement mindset.
• Experience in capacity management and workflow analysis.
• Customer Service and Delivery skills and good understanding of the product lifecycle.
• Experience coordinating implementation approach across multiple locations and teams, working with Senior Leaders.
• Experience managing and delivering service improvement and knowledge sharing.
• Experience facilitating brainstorming workshops.
• Experience working in matrix organization, forming, and leading cross-functional teams.
• Financial Management and financial data analysis competencies.
• Expertise with BI and statistical reporting tools (Power BI or Tableau, Minitab).
• Experience using Innovation and AI tools.

What you will get:

• Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a hybrid remote/in-office role.

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