Business Support Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

What you will do:

• Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
• Liaise with 1st / 2nd / 3rd lines of support as appropriate after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.
• Gather, analyze and understand fully client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
• Testing software against specification to ensure the product operates as specified, and amend where appropriate
• Utilize the product knowledge and subject matter expertise to effectively contribute to the strategic customer needs in their ongoing business.
• Ensure all system documentation is kept up to date and reflects any changes made
• Proactively share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge

You will report into the BSO Manager.

What you’ll bring:

• 2+ years of experience working in a customer-focused function
• Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
• Fluency in spoken and written English
• Highly analytical and problem-solving skills
• Ability to interpret client needs and translate them into application and operational requirements
• Experience with data extraction, formulation, and analysis
• Ability to work with a diverse group both internally and externally
• Readiness to embrace technology and available tools to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories

It will be considered an advantage if you have:

• Certification in ITIL
• Basic knowledge of SQL, relational databases and associated terminologies
• Experience with coding languages
• Basic understanding of different project methodologies
• Basic knowledge of operating systems

We offer:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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