Service Delivery Manager ( SDM)

EGS is a Fintech company focused on delivering Products and Services for Large Enterprise and Banking.

With offices in USA, Bulgaria (Sofia and Burgas), Armenia, Georgia, and others, EGS invests in the development of cutting-edge, industry-specific solutions serving its customers worldwide.

We are looking for experienced professional to join our team as: Service Delivery Manager ( SDM)

Missions:

• To provide comprehensive services to the Business Units that are our internal customers
• To ensure the operation of the infrastructure and applications of the Production Center Digital Services
• Control and manage the design and implementation of technical architectures and application environments in collaboration with the Business Units and the central architecture functions
• Provide the national and international teams of the Business Units with our technical expertise acquired by using their solutions.
• The Service Delivery Manager works within the teams of the Digital Services Production Center.
• He/she is the first point of contact for the national and international teams of the Business Units for all matters relating to the provision of services within his/her scope.
• This position requires a genuine commitment to customer service, strong organizational skills, general knowledge of IT technologies.
• In addition, the SDM job also requires the ability to manage multi-disciplinary teams to imagine, design and implement robust IT services.
• In this context, you will be able to translate aggregates of technical bricks into customer-oriented service units.

Profile:

We need an expert to manage a major file transfer migration platform from Axway to SFTP GO/Go Anywhere.

The profile we are looking for must have a strong knowledge on :

• Protocol, CFT, FTPS, SFTP, PESIT
• Software: Axway, SFTP Go, Go Anywhere
• Certificate management
• Project management
• Ability to work with multidisciplinary and international teams.
• Open to cultural differences.
• Strong customer service skills.
• Strong personal organization, planning and prioritization skills.
• Fluent in written and spoken English
• General IT technical knowledge in the areas of networks, systems, databases and middleware will be required to be a relevant interlocutor with technical teams
• Ideally, the candidate will have knowledge of electronic payments and the standards that apply to them.

What we offer:

• Highly competitive salary
• Advanced health insurance package
• Food and gift vouchers
• Multisport card
• Extremely professional working environment