Technical Account Manager, Platform and Payments Department

EGT Digital is a next-generation tech company that is focused on all online gaming products, and its portfolio includes Casino Games, Sportsbook, as well as the all-in-one solution – a Gambling Platform. EGT Digital is a part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 European jurisdictions, Asia, Africa, North, Central, and South America jurisdictions. Being a part of such a fast-moving industry as iGaming, the company knows no limits and is proliferating through its dedication to innovation and constant improvement. This is the reason why we are expanding our Platform and Payments Department and now we are looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.

Responsibilities:

• Providing technical support to customers before and after-sales
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Answering technical-related queries in a timely manner following the art guidelines, and technical limitations, and preparing the art elements in the required format
• Maintaining customer relationships and ensuring customer satisfaction
• Providing reports to developers and stakeholders on product performance
• Ensuring deliveries arrive on time and in a good condition
• Managing and leading both external and internal communication

Requirements:

• Providing reports to developers and stakeholders on product performance
• Еnsuring deliveries arrive on time and in a good condition
• Managing and leading both external and internal communication
• Experience in managing customer relationships and software release
• Experience in Project/Account management
• Fluent in English and strong interpersonal skills

What we offer: 

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Work from home option -2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated in strict confidentiality and only the approved candidates will be invited to an interview.