Release Manager, Platform and Payments

EGT Digital is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution – a Gambling Platform.

EGT Digital is a part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is the reason why we are expanding our Platform and Payments Department team and now we are looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.Own and manage the end-to-end release process for all products from the EGTD platform as well as all configuration changes related to the UAT and production environment.

Role Purpose

The Release Manager focuses on the release lifecycle, ensuring software changes are packaged, tested, approved, and deployed smoothly. The role is responsible for planning, coordinating, and overseeing the deployment of software releases across multiple environments, ensuring compliance with ITIL best practices and organizational standards. This role ensures smooth delivery of features, hotfixes, and emergency changes while minimizing risk and maintaining system stability. The Release Manager also serves as the primary facilitator for CAB and ECAB meetings.

Responsibilities:

• Own and manage the end-to-end release process for all products from the EGTD platform as well as all configuration changes related to the UAT and production environment.
• Coordinate release planning, scheduling, and execution in alignment with cluster-based release windows.
• Ensure all releases meet readiness criteria, including risk assessment, rollback plans, stakeholder approvals and deployment activities (UAT and production).
• Facilitate CAB and ECAB (where applicable) meetings for standard and emergency changes, ensuring proper documentation and approvals.
• Oversee post-release validation and release closure activities, including documentation reviews.
• Tracking release success metrics (success, rollbacks, defects etc.).
• Coordinate CAB meetings for standard and/or emergency releases and hotfixes, ensuring rapid yet controlled deployment.
• Support incident root cause analysis and ensures corrective actions are documented and communicated.
• Align Release Management with Incident Management activities with ITIL processes for Problem and Change Management.
• Facilitate adherence to ITIL-based Change Management principles.
• Maintain release documentation, including Release Plans, risk assessments, and approval records.
• Enforce compliance with regulatory and security requirements during release planning and execution.
• Track, analyze and where needed, implement new release performance metrics, and recommend optimizations for efficiency and risk reduction.

Requirements:

• Experience: Ideally in Release Management, Incident Management, or similar role within software delivery environments.
• Frameworks: Strong knowledge of ITIL principles, particularly Change and Incident Management.
• Tools: Proficiency in Jira, Confluence, CI/CD pipelines, and release automation tools.
• Technical Understanding: Advanced knowledge of software development lifecycle (SDLC), release management and project management tools, familiarity with QA processes, and deployment strategies.
• Expertise in CI/CD pipelines and version control systems is a plus.

Advantages & Preferred Qualifications

• ITIL Foundation Certification (or higher).
• Experience with Agile/SAFe frameworks.
• Knowledge of risk management and compliance in regulated environments.
• Familiar with Jenkins, GitHub, BitBucket, Kubernetes
• Continually work towards making improvements in the software engineering processes and practices associated with continuously building, deploying, and updating software and environments. 

What we offer:

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Work from home option – 2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated in strict confidentiality and only the approved candidates will be invited to an interview.