IT Help Desk Administrator

EGT Digital is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution – a Gambling Platform.

EGT Digital is part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Operations Department and now looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.

We are seeking a Help Desk Specialist to offer users technical support in a timely and correct manner. For the role, you must be focused on providing excellent customer service. As the company’s first line of defense, you’ll be responsible for basic technical issues resolution and assistance for allotted areas. The objective is to guarantee that customer value is upheld to the standards established by the business.

Responsibilities

• Provide technical assistance and support to customers and employees in resolving technical problems and issues with hardware and software
• Respond to queries either in person or remotely and run diagnostic programs to identify issues
• Isolate problems and determine and implement solutions in a timely manner
• Assist in maintaining and updating hardware and software systems
• Ensure that all support requests are properly logged and tracked
• Train end-users on new software and hardware systems, when necessary

Requirements

• Degree in Computer Science or related field
• Experience in providing technical assistance and support to employees
• Familiarity with Windows and Mac operating systems
•  Ability to diagnose and solve problems in a timely manner
• Strong communication skills and ability to explain technical concepts to non-technical individuals
• Customer service-oriented mindset and a desire to help others

What we offer

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated strictly confidential and only the approved candidates will be invited to an interview.