Account Manager, Payments

EGT Digital is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution – a Gambling Platform.

EGT Digital is a part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Payments team and now looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.

Responsibilities:

• Build and maintain strong long-term relationships with the assigned clients/accounts.
• Act as the main point of contact within your clients’ organizations
• Constantly research and be aware of the content offered by your assigned accounts
• Understand clients’ business needs and act as an advisor
• Get feedback from our partners and translate it into product improvement
• Proactively identify, plan, and execute customer growth enablers that will secure the company’s strategic long-term position
• Develop, implement, and maintain an account plan that defines key customer revenue-driving activities, and activity objectives
• Provides customers with up-to-date information on new features and services related to payment methods
• Provides timely and effective resolution of customer complaints
• Analyzes customer needs and offers solutions for optimizing payment processes, including integration of new methods and technologies
• Monitors upcoming requirements, needs and expectations of users
• Works closely with product and technical teams to ensure seamless integration of new payment services
• Initiates improvements in payment methods processes and services in order to increase customer satisfaction
• Represent the company at events and exhibitions tailored to online gambling operators

Requirements:

• 3+ years of experience within the online B2B industry as an Account Manager or Project Manager (will be considered as an advantage)
• Experience in the online gaming and payments industries
• Experience managing key accounts and a proven track record in growing an existing business portfolio and in achieving established revenue targets
• Experience in remote account management and/or support
• Strong negotiation skills
• A problem solver proactive approach
• Good levels of experience working to contractually agreed commercial terms
• Experience drafting proposals and presenting to clients

What we offer:

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Work from home option -2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated in strict confidentiality and only the approved candidates will be invited to an interview.