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eDynamix Bulgaria

Junior Support Desk Analyst

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Stara Zagora - Customer Support Stara Zagora

The job listing is published in the following categories

Customer Support 55 Junior / Intern 106
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    Tech Stack / Requirements

    We are eDynamix

    Starting in 2010 as a team of 3, we currently have more than 150 employees working in 4 office locations in Plovdiv and Stara Zagora in Bulgaria, Morpeth, and Derby in the United Kingdom.

    We are a well-established provider of digital solutions for the automotive industry, working closely with global vehicle manufacturers and automotive retailers. We help them digitise the customer journey through exsto, our Customer Engagement Platform, and suite of connected Sales and Aftersales modules. Our comprehensive service offering has been delivered to over 6,500 businesses throughout the UK and Europe.

    We are growing fast

    It’s an exciting time to join eDynamix! Due to continued expansion and sustained growth eDynamix Bulgaria is currently looking for a Junior Support Desk Analyst to join our Plovdiv office.

    Working as a member of our Support Team you will be required to categorise, prioritise, and take ownership of customer enquiries/problems and help resolving these in a timely manner. We pride ourselves on delivering first-class customer support. No question is less important. You will be required to categorise, prioritise, and take ownership of customer enquiries/problems and help resolving these in a timely manner.

    We need you in our team

    Our new Junior Support Desk Analyst will:

    • Log customer problems a pro-actively work towards fixing issues in a timely manner
    • Support customers in their everyday use of the system and offer advise
    • Perform routine database maintenance tasks

    and has the following skills:

    • Fluency in English, both written and spoken
    • Excellent listening skills, combined with the ability to interact confidently with clients, ask the correct questions, establish the problem, and explain the solution
    • Problem solving and analytical thinking
    • Ability to work to pre-defined deadlines
    • Strong work ethic, intellectual curiosity, team player spirit
    • Ability to multi-task
    • Strong attention to detail
    • Willingness to learn

    It will be also great if you have experience in any of the following technologies:

    • Knowledge of SQL/Relational database principals
    • Experience with Microsoft SQL Server

    We want you to be part of our team. And we have a good offer for you!

    Personal growth and career development are encouraged and supported by a friendly team of committed and highly motivated professionals.

    • Working for a product company and delivering products that are changing the game in the automotive industry
    • Great team – we do enjoy working together in a perfect synergy
    • You will have your own career development path
    • Wide range of technical certification programs, aligned with the latest technologies
    • Soft skills trainings
    • Challenging, dynamic, and creative environment with an open culture
    • International environment and knowledge exchange

    Company benefits

    • Employee referral programs
    • Additional health insurance
    • Charity and volunteer activities
    • Additional paid time off for loyal employees
    • Recognition programs (such as Employee of the year, etc.)
    • Frequent social activities and team buildings
    • Regular salary reviews based on performance

    What we offer?

    Career development

    • Wide range of technical certification programs; always in touch with the latest technologies
    • Soft skills training
    • Challenging, dynamic, and creative environment with an open culture
    • International environment and knowledge exchange
    • Personal growth and career development are encouraged and supported by a friendly team of committed and highly motivated professionals

    Are you ready for a new challenge?

    This is an excellent opportunity to progress your career within an organisation where investment in people is high on the agenda. You will be encouraged and supported in every step, and your self-motivation will be recognised and rewarded accordingly.

    Sounds good? Get in touch!

    Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality, following the guidelines of the Bulgarian Personal Data Protection Act.

    Submit your application