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As a seasoned ServiceNow ITSM and ITOM Engineer, this role will give you the opporunity to deliver end-to-end platform solutions. From configuring core modules like Incident, Change, and Discovery to automating workflows using Flow Designer and Scripted REST APIs. If you confidently drive CMDB integrity, fine-tunes Discovery for infrastructure accuracy, and can integrate seamlessly with DevOps pipelines to enhance operational agility and reliability, this is the role for you. You would be able to take full ownership of platform enhancements, complex troubleshooting, and system integrations, ensuring streamlined service delivery and governance compliance.
With deep knowledge of ITIL, SPM, and ServiceNow best practices, you would be able to design advanced reporting tools to unlock actionable insights and support strategic decisions. Your will have the opportunity to operate independently, mentor junior developers, and consistently uphold high development standards across ITSM and ITOM modules. Whether improving SLAs through automation or leading integration of third-party systems, you would be a trusted force in driving digital service excellence and innovation.
Accountability and Responsibility
Knowledge and Education
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.
At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
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