Junior Product Engineer Service Now – IRM and BCM

Following this link you are expressing an interest in this job listing. Any application for consideration will need to be made through the EBRD website.

Ready to make a real impact in risk, compliance, and business continuity? Join our team as a vital Engineer on our ServiceNow GRC platform, where you’ll help build, configure, and support IRM, BCM, and compliance modules that protect critical operations and drive governance excellence. You’ll work alongside senior developers to design smart workflows, maintain accurate risk registers, and ensure compliance records are rock-solid; all while gaining hands-on experience with one of the most powerful enterprise platforms in the industry.

This is your opportunity to grow fast in a high-impact environment. Whether it’s testing new functionality, resolving frontline issues, or preparing training materials that empower users, you’ll be right at the heart of business-critical initiatives. If you’re passionate about risk management, compliance frameworks, and using technology to strengthen operational resilience, this role offers the perfect platform to develop your career and help shape the future of secure, well-governed systems.

Accountability and Responsibility

• Supports senior developers in configuring IRM, BCM, and GRC modules to meet specific business team requirements, ensuring alignment with EBRD standards.
• Assists in developing and testing workflows for risk assessments, compliance management, and business continuity processes.
• Contributes to keeping risk registers, control libraries, and compliance records up to date, ensuring data accuracy and availability for the business teams.
• Prepares training materials and user guides for GRC business teams, ensuring users understand how to utilise module features effectively.
• Provides first-line support for GRC-related issues, such as system errors or data discrepancies, escalating more complex problems to senior team members.
• Participates in testing module configurations and enhancements to ensure they align with business requirements and meet functional expectations.
• Assists in tracking the progress of GRC-related system enhancements and provides status updates to the business teams.
• Adheres to predefined guidelines and best practices when configuring modules, ensuring changes align with governance policies.
• Helps to ensure audit logs and evidence are captured correctly within the GRC module to support compliance activities.
• Provides feedback and suggestions for improving workflows and module configurations based on business team feedback.
• Assists other Service Now modules as needed

Knowledge and Education

• Educated to degree level or possesses equivalent professional experience.
• Experience with supporting configuration and maintenance of ServiceNow IRM, BCM, or GRC modules to enable business team operations.
• Familiarity with risk management and compliance frameworks, such as ISO 27001, GDPR, or NIST Cybersecurity Framework.
• Experience with assisting in testing workflows, including risk assessments, policy lifecycle management, and business continuity planning.
• Knowledge of incident response principles and risk event tracking within GRC environments.
• Familiarity with creating and maintaining documentation for workflows, processes, and user guides within IRM and BCM modules.
• Ability to perform basic data analysis and maintain integrity in risk registers and compliance data libraries.
• Strong communication skills to provide first-line support and escalate complex technical issues to senior team members.
• Familiarity with ServiceNow platform fundamentals, particularly in IRM, BCM, or GRC, and willingness to learn advanced configurations.
• Experience with IT systems and ITIL principles, particularly in incident and change management processes.
• Preferred qualifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundation Certification.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

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