IT Applications Specialist

Elevate is a Flexible Workforce Solutions company, delivering innovative, end-to-end business solutions. With over 20 years of experience, Elevate operates from 12 offices across 7 countries including Germany, Bulgaria, the USA, Poland, Romania, Serbia and Croatia and the company has built an extensive global network in multiple industries such as IT, Engineering, Automotive, Accounting & Finance, Retail, Logistics, Manufacturing and Hospitality.

With a focus on Advanced Workforce Solutions, International Mobility, Hybrid Workplace, AI, Elevate’s vision is to transform the Future of Work and drive success by creating workplaces where people and businesses advance together.

Together with its exclusive partner, the Swissport company, they strive to establish and develop a new HR Shared Services center in Bulgaria.

About Swissport:

Swissport is a leading global provider of ground handling and cargo services for the aviation industry. Established in 1996 and based in Zurich, Switzerland, Swissport operates in over 286 airports across 44 countries, managing over 250 million passengers and 4.8 million tons of cargo each year. The company’s dedication to quality and safety is demonstrated by its adherence to international standards and continuous investment in training and technology.

The IT Application Specialist is a regional role, responsible for the management of the lifecycle of IT applications and all solutions that are held within the region itself. This comprises monitoring of the usage and performance of local IT applications, handling of continuous service improvement, and facilitating necessary changes, especially when related business processes change.

Responsibilities

• Manage local applications within the region CHIF (CH, I, and F)
• Ensure applications are up and running in alignment with business requirements and Central IT
• Communicate with business operations and business application managers when there are issues and escalations
• Implement IT service lifecycle management processes
• Support colleagues in the usage of the application, including application training activities
• Implement IT general controls for cluster applications and any other supporting services
• Manage changes and the integration of applications
• Monitor the availability and performance of the applications portfolio/li>
• Ensure that the full support model is in place, identifying gaps and addressing where needed
• Implement the technical configuration of the application group
• Keep documentation and inventory up to date
• Manage relationship with developers and vendors, test and approve test results
• Manage and control licenses proactively for operational needs
• Reporting all aspects of quality for the assigned applications:
• * performance according to underlying SLAs
• * user satisfaction
• * Usage of the applications
• * incidents, problems, service request & changes related to the IT service(s)

Requirements:

• Min 3 years IT Application Management Ownership experience
• Ability to project manage new Application Developments and large technical upgrades
• Clear understanding of ITIL and service management of applications
• Strong positive, Service-oriented attitude
• Strong analytical, planning, and problem-solving skills
• Ability to work and succeed in a dynamic and multi-cultural matrix organization
• A broad understanding of a business or service environment and awareness of the factors that influence business decisions and strategy
• Strong written and oral presentation skills
• Fluent command of oral and written English as the corporate language; knowledge of any other language would be an advantage

What the company offers:

• Private healthcare insurance;
• Multisport card
• 23 days of paid holiday per year;
• Additional benefits to be introduced soon!

Come and join the exclusive HR Shared Services center of Swissport, represented by Elevate!