Network Support Engineer (On-site)

About DXC Bulgaria

We are DXC – a Fortune 500 global IT services leader, and in Bulgaria, we’re one of the largest employers, with over 4,000 people driving the entire IT portfolio. We provide a flexible, career-focused environment where you can grow your skills, work with experienced professionals, and be part of something meaningful.

This time, we’re building something new.

Network Operations Team in Bulgaria was established in late 20011 , since then the team is providing support for various type of customers. From automotive to big government agencies demonstrating a wide range of technical expertise and adaptability. Proactive approach and deep understanding of diverse industries allow the team to anticipate issues, optimize performance, and contribute significantly to the overall success of our clients worldwide.

We’re assembling a brand-new sub-team to support one of our major customers – a mature and tech-savvy enterprise working with cutting-edge data center technologies. This role is on-site, based in our Sofia or Varna offices, and offers the unique opportunity to collaborate with top engineers and enhance your skills.

Daily challenges

• Lead deep-level troubleshooting in conjunction with vendor and third-party support
• Planning and implementation of normal, standard, or emergency changes within the applicable technology platform that you are responsible for
• Proactively anticipate issues or situations which impact the service quality
• Participate in Root Cause Analysis and Problem Management lifecycle activities
• Build good awareness of the customers’ business, environment, support processes and adopting new technologies
• Participate in on-call duty shift schedule

eXperience and skills required

• 3+ years of hands-on experience in network engineering or network support
• Hands-on experience with Cisco Nexus switching platforms and willingness to quickly learn, certify and support Cisco ACI solutions
• Practical experience with Enterprise wireless technologies, such as Cisco 9800 controllers and Cisco 9120/9130 access points
• Solid knowledge of core networking protocols (TCP/IP, OSPF, BGP, STP, etc.)
• Good communication and documentation abilities
• Bachelor’s degree in computer science, Telecommunications, or related field
• Fluency in English

What we will consider as an advantage:

• Cisco CCNP and/or other equivalent network certification
• Experience working with Load Balancers like F5 – LTM
• Experience in scripting and automation (e.g., Python, Ansible, or similar tools)
• Experience in enterprise environments or large-scale network operations
• Familiarity with ITIL processes and IT Service Management tools

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner’s experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program – a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.