IT Operations and Monitoring Expert

DSK Bank is one of the leading banks in Bulgaria, with a great IT team of more than 350 IT talents, experiencing professional growth and development every day. We are the biggest and fastest growing player on the bank market and we are focused on digitalization and business growth and our new service vision towards the clients.

At DSK Bank we are creating a digital center, IT company within the company. This will help us reach our goals, be flexible and fast, work in agile mode and help our projects and staff grow rapidly.

We are looking for: IT Operations and Monitoring Expert in Sofia/Varna

Main Responsibilities:

• Perform daily and periodic operational tasks related to processing in the core banking system and associated satellite systems, working on a 24/7 shift schedule, and communicate with the next level of support.
• Continuously monitor and control assigned information systems and applications on a 24/7 shift basis.
• Perform daily and periodic procedures related to proactive diagnostics of critical IT systems.
• Timely identify, log, and escalate incidents and assist in their resolution.
• Initiate and manage incident resolution procedures at first-level support.
• Perform first-level Service Desk functions outside regular working hours, in accordance with procedures for providing employee support.

Requirements:

• Higher or secondary specialized education;
• Working proficiency in English;
• Basic knowledge of various operating systems;
• Ability to work with application systems operating on different platforms;
• Teamwork skills, good communication, and responsiveness;
• Psychological and behavioral stability under stress;
• Attention to detail;
• Diagnostic skills;
• Sense of responsibility;
• Discipline;
• Experience with SQL queries.

Advantages:

• At least 1 year of experience in a similar position in a banking environment.
• Technologies: Oracle SQL, Kusto Query Language (KQL), Azure Cloud, Zabbix, Dynatrace.

What we offer:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
• Food vouchers in the amount of 102,26 EUR per month;
• 20+5 paid holiday leave;
• Additional Health Insurance;
• Favorable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferences for bank products and services;
• Annual bonus scheme depending on the achieved results;
• Preferential conditions for Multisport / CoolFit card;
• Discounts in various companies;

If you are challenged by this opportunity, please send your detailed CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.