Service Desk Agent with German

At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

This is your job:

• Receive, analyze and resolve customer requests
• Communicate with customers via phone, email and ticketing
• Determine the best course of action that will lead to a quick and successful resolution of the customers request
• Providing of accurate and up-to-date information to the clients requests;
• Focusing on customer expectations and satisfaction;
• Collaborating with other team members to provide high-quality support.
• Gather all needed information effectively and provide it to the customer in a concise and clear manner
• Strive to understand our customers needs and being able to explain and communicate the solution in an efficient, personal, and creative manner
• Solve customer problems in a professional, empathetic, and courteous way

Your qualifications:

• Very good command of German and English: B2/C1
• Ability to understand complex issues from text and via phone
• Ability to make quick and precise decisions based on a small amount of information
• Ability to follow work protocols and procedures
• Excellent human relations and understanding of customer-vendor relationship
• Methodical, organized, and able to multi-task under pressure
• Excellent organization and communication skills;
• Basic knowledge of Microsoft 365
• Previous experience on similar role is not a must but will be considered an advantage, as well as interest in technology and IT

Organizational information:

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview