Technical Support Engineer (m/f/diverse)

The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Technical Support Engineer with German in our Digital Workplace team.

Within the cluster Digital Workplace we provide a global end-to-end operation of workplace services and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management, as well as strategic development of workplace services, product and hardware management up to various service offerings regarding end-user support or digitalization activities.

Your tasks

Processing of incidents and requests:

• Accepting end-user phone calls and emails;
• Classifying incidents and requests logging tickets as required;
• End to End Ticket Ownership on behalf of Customers;
• Escalation to the next higher level if required;
• Providing initial solution within prescribed use cases;
• Documenting and updating of incidents and requests.
• Creating, maintenaning and updating of relevant documents and processes;
• Being responsible for the maintenance of existing documentation; FAQ/Knowledge Base;
• Providing user support for the creation of requests, e.g. for backup and restoring requests;
• Providing user administration (mailboxes; user accounts; lock/reset passwords, folder access).

Your profile:

• Previous experience in user help desk / user support;
• Good knowledge of Windows and Microsoft Client Products;
• Basic knowledge of hardware;
• Customer / service-oriented manner;
• High ability to work under pressure even at difficult conditions;
• Fluency in German – both written and spoken;
• Fluency in English – both written and spoken;
• University degree in IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Challenge accepted? Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.