Technical Analyst (ServiceNow) (m/f/diverse)

The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank is expanding its Digital Technology Center in Sofia, Bulgaria. The teams here are focused on development, improvement and support of software solutions which digitalize the business of the bank. We need motivated people who will join us on this journey and we are looking for a Technical Analyst in our Business Connectivity team.

Your tasks:

• Understanding and analyzing business requirements, defining and designing appropriate functional solutions;
• Designing technical and functional solutions; implementing new functions, modules, or interfaces of applications;
• Consulting the business as well as IT experts on functional concepts of the application and on business process or workflow optimization, developing and communicating solutions and concepts within teams involved (located in Lodz (Pl) and Frankfurt (D))
• Defining functional test scenarios as well as quality assurance measures;
• Analyzing and designing solutions of the problems in close collaboration with other involved teams;
• Being one of the experts within your scrum team for all aspects of functional and business analysis aspects for the new API products and applications (design, build and run);
• Contributing to development new processes implemented in ServiceNow

Your profile:

• Experience with ServiceNow;
• Good understanding and ability to analyze business requirements (actual/target);
• Experience with gathering and documenting business requirements and design / devolpment of functional solution / function IT concept;
• Ability to to understand and advise business as well as IT regarding best technical / functional solution or set-up of the application;
• Experience in API development / API concepts would be considered an advantage;
• Knowledge about methods of agile software development;
• Fluency in English;
• University degree in IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work from abroad and work-from-home opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Challenge accepted? Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.