IT Business Analyst (RPA sphere)

Coherent Solutions is a digital product engineering company focused on empowering business success. Our global team of 1700+ talented professionals collaborate seamlessly to deliver innovative solutions that drive measurable business impact. Headquartered in Minneapolis, USA, the company’s core competencies across 10 locations worldwide include product software development, IT consulting, data and analytics, machine learning, mobile app development, DevOps, Salesforce, and more.

Company Background:

The client is a market leader in contact center robotic process automation (RPA), delivering a patented platform designed to automate manual management processes. Their technology significantly improves efficiency in call centers while enhancing employee engagement and customer satisfaction. The system executes over 1 billion automated actions annually and has delivered more than $140 million in savings for clients over the past two years. The platform is widely used across industries such as financial services, telecom, insurance, and healthcare.

Project Description:

This role is part of a large-scale digital product team. Business Analysts support multiple development streams by working closely with Product Management and Architecture to define high-quality technical requirements for engineering teams. You’ll work across both frontend and backend domains and contribute to the evolution of an enterprise-level SaaS solution.

Tools:

• Lucidchart
• Figma
• Confluence
• VersionOne (V1)
• MS Teams
• Zoom

What You’ll Do:

• Lead workshops and conduct interviews to gather, validate, and analyze business requirements from product and technical stakeholders;
• Translate business needs into detailed, technically informed user stories for backend and frontend teams;
• Define comprehensive and testable acceptance criteria aligned with functional and non-functional requirements;
• Collaborate with engineering teams to understand technical constraints, system dependencies, and architecture implications;
• Partner with QA to align test cases with acceptance criteria and assist in defect analysis when needed;
• Participate in backlog refinement and sprint planning sessions;
• Track and manage upstream/downstream dependencies that affect project scope or timelines;
• Facilitate communication between stakeholders and development teams to ensure alignment.

Job Requirements:

• 3+ years of experience in Business Analysis or related roles;
• Strong understanding of the software development lifecycle (SDLC);
• Excellent analytical thinking, attention to detail, and ability to process complex data;
• Strong written and verbal communication, facilitation, and negotiation skills across technical and non-technical stakeholders;
• Ability to write detailed, technically sound tickets for development teams;
• Experience managing priorities in a fast-paced, Agile environment;
• Interest in technical aspects of software development (technical background is a plus);
• English level: B2 or higher.

What Do We Offer:

• Platform for flexible benefits
• Free additional health and dental insurance
• Internal and external trainings
• Conferences and events attendance
• Regular meetups
• Corporate Events and Team buildings
• Charity and volunteer activities
• Group Management Program
• Various Discounts
• Internal referral program

If this opportunity excites you, send us your resume!

Please, note, that we will consider all the applications with due respect, but only shortlisted candidates will be contacted.