Field Support Engineer

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

If you want to apply your expertise and well-honed skills in Customer management, Complex Systems Support, and Technical Troubleshooting, and:

· are driven by curiosity,

· thrive on solving the most complex security challenges, and

· want a unique opportunity to grow and contribute

· in an exciting and rewarding environment

then we want to meet you!

As a Cognyter you will:

· Providing the first level of technical support to Cognyte customers

· Performing the basic diagnosis and troubleshooting of hardware and software problems associated with service requests

· Tracking and Following-up on customer service requests, until they are closed

· Performing scheduled maintenance activity on hardware and software systems

For that mission you’ll need:

· At least 3 years of experience in the software industry

· Excellent communication and Fluent English

· Proactive, highly motivated individual

· Willingness to travel up to 50% per year

· An endlessly curious mind

Experience in some of the following:

· Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level

· Telecommunications protocols and technologies (GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1….)

· Networking Protocols and Infrastructure understanding

· Analysis technology (Packet sniffing and capture. Data traffic and packet stream analysis tools)

· Windows server installation, configuration and administration (Win2k3 onwards)

· Red Hat Linux configuration and administration

· VMware virtualization

· Storage technologies SAN / NAS (e.g. Netapp and EMC)

· Active Directory configuration and administration

· Database – Sybase ASE, Sybase IQ, Mysql, SQL server)

· Kubernetes configuration and administration

Remember: When you’re curious enough, you don’t need to check every box to apply. Be in touch!