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CleverTap Bulgaria

Onboarding Manager

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Sofia Hybrid Toggle additional info
Workplace model that mixes in-office and remote work to offer flexibility to the employees.

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    Tech Stack / Requirements

    About the Role:

    As an Onboarding Manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer’s Business Use Cases.

    What will you do:

    • Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
    • Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful “Go Live.”
    • Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity.
    • Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
    • Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

    What are we looking for?

    Must have:

    • Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
    • Project Management, Technical Problem Solving.
    • Understanding of Business process,Software design and deployment, Database concepts
    • Understanding of Project Management methods & tools.

    Good to have:

    • 3+ years experience of “Onboarding” SaaS customers is desirable.
    • 5+ years of experience in a customer facing role involving SaaS Product Implementation.

    Measures of Success: 

    • Successful Go-Live- Time to Value (TTV)- Customer Satisfaction Score
    • Product Adoption (Breadth/ Depth)

    Who will you report to: Director Onboarding

    Why join us?

    • Be a part of a global growth stage startup
    • Work in a fast-paced, dynamic environment where your contribution matters
    • You are passionate about technology and its impact on the high growth mobile technology space
    • Innovate at scale, with learning opportunities

    What is working at CleverTap like?

    • Be a part of a global category creator
    • Hyper growth B2B SaaS startup
    • Work in a fast-paced, dynamic environment where your contribution matters
    • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
    • Accountability and driving outcomes is the key to success
    • Your career here is limited by you and nothing else
    • Teamwork trumps individual success
    • You are passionate about experience technology and its impact on enabling  growth
    • Innovate at scale, with learning opportunities and having fun along the way!

    About CleverTap:

    CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.

    At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

    Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.

    Submit your application