Helpdesk Advisor with German

We are ✮ Center Stars ✮ – a recruitment company, mostly oriented to language recruitment.

As a recruitment company, we are also consultants, talent seekers, and providers of amazing opportunities.

We are looking for a dedicated and fluent German- and English-speaking Helpdesk Advisor to join our Tech team. In this role, you will handle B2B correspondence, assist clients with technical and service-related inquiries, and ensure a smooth and professional business corespondance.

Key Responsibilities:

• Provide assiatnce to B2B clients via different channles in German;
• Address inquiries related to technical issues with devices, internal software and systems;
• Escalate complex technical issues to second-level support teams when necessary;
• Ensure all support interactions are logged and updated accurately in the CRM/ticketing system;
• Collaborate with internal teams to identify recurring issues.

Requirements:

• Fluent in German and English (both written and spoken);
• Previous experience in a customer service role;
• Strong communication and interpersonal skills;
• Proficient in using customer service software and ticketing systems;
• Well-organized and able to prioritize tasks effectively;
• Strong problem-solving abilities and attention to detail.

Preferred, but mot mandatory Qualifications:

• Experience in technical support or IT helpdesk environment;
• Familiarity with remote desktop tools, CRM systems, and troubleshooting procedures;
• Knowledge of hardware/software, network basics  is a plus;

What We Offer:

• Competitive salary;
• Benefits package with additional healthcare, food vouchers, sport programs;
• Remote work flexibility;
• Professional growth and training opportunities;
• A supportive, multilingual team environment.

Licensed by MLSP, license N 2564, valid from 03.07.2018

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