Technical Support Engineer

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Technical Support Engineer (L2) to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools and collaborating with cross-functional teams to improve operational efficiency.

Responsabilities

• Investigate and resolve service requests – describe, triage, and resolve clients requests
• Monitor System Health State, investigate abnormal system behaviour and escalate in case of component failure
• Automatization of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
• Design operational tools to make the process of issue identification (root cause) and resolution better and faster
• Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
• Create documentation on troubleshooting techniques for common (repetitive) issues

Requirements

• Python, SQL (PostgreSQL), the ability to work with any Unix OS
• DevOps experience
• Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics
• T2-T3 Technical Support experience
• Experience in setting up alerts (PagerDuty)
• Technical documentation writing skills
• English level B2 and higher
• Available to work in shifts (Monday to Sunday 24/7)

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you – because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.