Product Operations Manager

We are a leading trading platform ambitiously expanding across the global trading, investing and banking markets, and continuously entering new product categories and new geographies. Our award-winning products combine advanced technology with an exceptional client experience. As we scale, our ability to operate with speed, consistency, and precision becomes critical.

The Product Operations Manager plays a central role in enabling this – driving operational excellence across product squads and ensuring our teams deliver high-quality outcomes efficiently and consistently.

Purpose of the Role

The Product Operations Manager provides the operational backbone that keeps product squads moving at pace. A true generalist, this role spans strategy, delivery, data, and process – no two days are the same.

They drive momentum, solve problems, and remove obstacles so teams can deliver quickly, effectively, and at consistently high standards. By streamlining delivery processes, maintaining governance and documentation discipline, and ensuring alignment across teams, they enable Product Owners to focus on strategic priorities while safeguarding execution quality.

The role is hands-on and adaptive – anticipating issues, connecting dots across teams, and ensuring progress continues from concept through to launch and beyond.

Key responsibilities:

• Drive operational excellence across product squads by optimising delivery processes, governance, and documentation
• Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes
• Act as a delivery enabler – removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution
• Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation
• Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops
• Lead planning and operational cadences (KPIs, standups, retrospectives), maintaining momentum and alignment across teams
• Identify and implement process improvements that enhance delivery speed, quality, and scalability
• Drive product strategy by translating operational insights, customer feedback, and market intelligence into future feature direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision

Required experience & skills:

• At least a 2:1 degree, ideally in a STEM or other highly quantitative field from a top-tier university
• Minimum 2 years experience in a high performance environment such as top tier consultancy, investment bank, or high-growth technology company in a product or strategy capacity
• Demonstrable record of exceptional performance and achievement across multiple domains
• Proven ability to structure and solve complex problems independently
• Deep empathy for customers and commitment to user-centred design without compromise
• Strong stakeholder management and communication skills, capable of influencing across functions
• Data-driven mindset with proficiency in turning insights into operational improvements
• Strong organisational discipline, able to drive multiple initiatives to completion in parallel
• Strong ownership mentality – proactive, accountable, and execution-focused; takes initiative, delivers on commitments, and balances autonomy with collaboration

Nice to have:

• Experience building or scaling successful products – particularly financial or data-driven – using analytics, customer feedback, and pragmatic judgment
• Understanding of machine learning applications in product optimisation

What you will get in return:

• Competitive salary and annual performance bonus
• Hybrid working model promoting work-life balance
• Generous annual leave and volunteer days
• Comprehensive health and pension benefits
• Global “workation” policy
• Employee referral incentives
• Clear career growth path, with high-performing Product Operations Managers having the opportunity to progress into Product Owner roles as their strategic and delivery capabilities develop

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.