Technical Consultant

BRIGHT is a dynamic and rapidly growing IT Management consultancy with established presence in Europe delivering IT Transformation programs. Our customers are some of the most innovative and forward-thinking global enterprises looking to manage IT complexity and simplify their operations. As trusted partners, we work together to optimize their IT with simple and efficient digital solutions.

Now part of Virtusa Corporation, a global leader in digital strategies and engineering solutions, BRIGHT continues its mission to deliver enduring value through innovative problem-solving and service excellence. This acquisition marks a new chapter of growth, combining Virtusa’s global strategy insight with BRIGHT’s regional expertise to guide enterprises on their transformative digital journeys.

We are currently looking for highly motivated professionals to join our team in Sofia as Technical Consultants.

Responsibilities

• Work as part of a team for delivering client projects within a formal methodology framework 
• Work along with а customer and a team of analysts to define and document client requirements
• Installation, customization and configuration of IT Service Management or Business process applications following industry best practices
• Development of new applications and modules according to customer requirements
• Implementation of integration with other applications and third-party systems
• Maintain and troubleshoot the delivered solutions
• Producing documentation which describes the scope, features, design, and implementation of the technical solution, including deployment and administration guides. 
• Advise clients about best practices and particular approaches to solve specific problems in his/her areas of expertise;

Requirements

• B. Sc. in Information Technologies or equivalent level of experience
• An analytical mindset and critical thinking
• Excellent communication skills and ability to work in a team
• Familiarity with project delivery methodologies (Agile or Waterfall)  
• Relational Database Management Systems knowledge – Microsoft SQL, Oracle or other
• Good log investigation and troubleshooting skills
• Fluent English (Verbal and Written) 

Knowledge on any of the following is considered a plus

• Familiarity with ITIL best practices or ITIL Foundation certification
• User experience or knowledge in configuration and administration of Service Management  platforms (e.g. BMC Remedy / Helix ITSM, ServiceNow, HP/Micro Focus SM, Zendesk, SolarWinds Service Desk, Cherwell, etc.)
• Knowledge of Web Services (SOAP, REST), XML and JSON
• Understanding of HTML, CSS and JavaScript
• Knowledge of technical components such as LDAP, VPN, SSL and similar
• Experience with implementation and integration of CRM and/or ERP systems

What we offer

• A welcoming and inclusive environment
• Excellent remuneration and benefits
• Access to cutting-edge technologies
• Health-conscious and active life style culture
• Extensive learning opportunities, certification programs and career development