Senior IT Process Consultant

BRIGHT is a leading IT company driving innovation and efficiency throughout Europe, with a strong track record of implementing digital and automation initiatives across prominent enterprises. The company excels in fostering close client relationships, understanding their unique needs, and ensuring seamless digital integration from start to finish. BRIGHT’s strategic partnerships with ServiceNow and Splunk have been crucial in developing robust solutions known for their access and resilience.

Now part of Virtusa Corporation, a global leader in digital strategies and engineering solutions, BRIGHT continues its mission to deliver enduring value through innovative problem-solving and service excellence. Joining forces mark a new chapter of growth, combining Virtusa’s global strategy insight with BRIGHT’s regional expertise to guide enterprises on their transformative digital journeys.

We are looking for a skilled Senior IT Process Consultant to lead the design, optimization, and implementation of IT processes that enhance efficiency, service delivery, and alignment with business goals. In this role, you will collaborate with IT teams, project managers, and business stakeholders to drive process improvements across systems, infrastructure, and service management domains.

Responsibilities:

• Analyze current IT processes, workflows, and systems to identify gaps, inefficiencies, and opportunities for improvement.
• Design and implement standardized, scalable IT processes aligned with industry frameworks such as ITIL, COBIT, and Agile.
• Facilitate workshops and interviews to gather requirements and map as-is and to-be processes.
• Support the development and rollout of IT Service Management (ITSM) practices, including incident, change, problem, and asset management.
• Collaborate with DevOps, security, and infrastructure teams to improve cross-functional workflows and service delivery.
• Use process mapping and modeling tools to create clear documentation.
• Define process KPIs and establish metrics for tracking performance and ensuring continuous improvement.
• Contribute to the implementation of process automation and ITSM tools (e.g., ServiceNow, BMC Remedy, etc).
• Provide training and change management support to ensure smooth adoption of new or updated processes.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 3-5 years of experience in IT process consulting, IT service management, or business analysis.
• Solid understanding of ITIL, Agile, or DevOps frameworks and how they impact IT operations.
• Experience with ITSM platforms such as ServiceNow, HPSM, Jira Service Management, etc..
• Strong analytical, problem-solving, and facilitation skills.
• Excellent written and verbal communication skills, with the ability to work effectively with technical and non-technical teams.
• Strong analytical and project management capabilities.
• Consulting experience (internal or external).

What we offer:

• A welcoming and inclusive environment
• Excellent remuneration and benefits
• Access to cutting-edge technologies
• Health-conscious and active life style culture
• Extensive learning opportunities, certification programs and career development