Customer Service Specialist – Bulgarian & English

Our client is a leading manufacturing company that specialises in roof windows, blinds and skylights. Currently expanding, they are now looking for a Customer Service Specialist to join their team in Sofia.

Job Profile for Customer Service Specialist

Responsibilities will include but not be limited to:

• Deliver outstanding customer support across multiple channels (showroom, phone, email, chat, and tickets)
• Process orders and prepare commercial offers using SAP
• Address customer inquiries regarding products, availability, and logistics
• Work closely with the aftersales team to resolve complaints efficiently
• Contribute to process improvements and operational enhancements
• Manage administrative tasks related to customer service operations

Candidate Profile for Customer Service Specialist

• Must be fluent in Bulgarian and English, both written and spoken
• 2+ years of experience in a customer service role
• Experience with SAP is an advantage
• Strong verbal and written communication abilities, with a customer-focused approach
• Able to handle multiple tasks efficiently
• Well-organised, proactive, and capable of working independently

What Our Client Offers

• Sport card
• Birthday bonus
• Christmas allowance
• Home office internet fee
• Childbirth allowance
• Service anniversary award (10th anniversary)
• Private medical care
• Life and accident insurance
• VELUX branded GAS products as a gift
• Every Monday a team lunch is paid by the company
• Various events like team-buildings, dinners etc.

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

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