Junior IT Support Analyst

Baringa has grown so fast, and it continues to grow rapidly. New joiners keep on coming! We’re a global function supporting the firm as it enters new markets. We’re re-architecting and evolving our cloud-based business systems and infrastructure. We’re on a mission to develop great technology products and deliver great services. We’ve installed a new operating system for ourselves, and rebooted what was a corporate IT department to a corporate technology company – transforming the way we work. We’re working on sustainability. We’re keeping our firm safe: protecting our data and our reputation. Yes, we’ve got a big job in the Baringa Technology & Cyber team.

So much to build on, so much to progress. So much to deliver. So much to play for!

Do you know what though? We’re going to do it. All of it and more. We have the support to drive change. We have a diverse group of 90 amazing technology & cyber professionals. We have the belief. We are going to do great things.

Come and join us.

What will you be doing?

• Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
• Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
• Monitor and escalate incidents to the relevant team or external vendor where required.
• Liaise with other teams and departments to ensure timely resolution of incidents and requests.
• Identify and escalate any potential problems or issues to the Service Desk Manager.
• Provide regular updates to customers on the status of their incidents and requests.

What are we looking for?

We recruit individuals at all levels based on merit. Some of the key sills we are looking for:

• A proactive attitude.
• Excellent attention to detail.
• A keen interest IT
• Customer focused
• The willingness to “get stuck in”.
• Eager to learn.
• A real team player.

What’s in it for you?

• Join a Truly Remarkable Group of Professionals.
• The opportunity to be part of a growing and ambitious OTE team
• Be Part of a Consulting Firm with an Incredible Growth Story, Where Kindness at the Heart of Everything it Does.
• Able to really put your stamp on things.