Technical Support Engineer

About the job

This highly visible position serves as a primary Global Support interface between Axway and the Axway customer base. It plays a key role in defining the customer’s impression of Axway. This position will require impeccable customer service, troubleshooting skills, and a strong technical background as the position is responsible for solving technical problems for Axway customers. It will be required to provide Axway customers and partners with high-quality, courteous, and accurate technical information in a timely and efficient manner.

The support Engineer will perform departmental and support-related tasks such as communicating with customers, meeting Initial Responses on SLAs, and solving the customer’s problems. The support Engineer will be available for 24×7 shift rotation.

Responsibilities

• Willingness and motivation to work on 12 hours shifts rotation
• Experience supporting or troubleshooting enterprise applications
• Experience working and/or administering Linux and/or Windows operating systems
• Experience in troubleshooting various-sized networks

Qualifications

• Strong Linux knowledge. Windows knowledge is a big plus.
• Strong analytical skills and incisive thinking ability
• Excellent command of English language, including strong English-spoken skills
• Strong networking and LAN knowledge
• Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle
• Excellent teamwork skills, must be assertive and approachable;
• Excellent customer service skills, both verbal and written;
• Familiar with various network protocols e.g. SMTP/FTP/HTTP/SSH;
• Strong interpersonal skills

The following additional skills will be an advantage:

• Solaris/AIX knowledge/experience is a plus
• Certification or extensive experience with MS-SQL and/or Oracle is a plus
• Knowledge of S/MIME, SSL, SSH, FTP/HTTP, LDAP is a plus
• Knowledge of various firewalls is a plus
• International exposure is a plus