Principal Technical Writer

About the job

We are seeking our new Principal Technical Writer to join the Axway team!

Axway develops innovative enterprise integration software that is at the heart of our customers’ infrastructure. The customer is centric in everything we do, and clear and effective product documentation is key for our customers’ successful use of Axway products.

We’re searching for an experienced technical writer to join our R&D teams and help take our documentation portal to the next level. The ideal candidate has a technical background in software development, experience in implementing an innovative documentation strategy, good collaboration skills and strong leadership. He/she will work in a transversal role and lead the technical writer community work around processes, tools and best practices to make product documentation usage a best-of-class user experience.

Objectives of this role

• Develop a comprehensive documentation strategy and structure that meets organizational standards.
• Provide a documentation portal reader-friendly experience by making the key features like documentation structure, navigation, search, and AI help engaging and efficient.
• Define and implement processes, tools, and best practices in collaboration with the Axway technical writer community.

Responsibilities

• Research, create, and maintain a sustainable and resilient documentation strategy.
• Research and optimize content structure, working closely with the R&D and product management teams to understand their requirements.
• Build efficient and effective documentation processes, and develop and document procedure manuals for documentation authoring, storage, reuse, and publication.
• Build strong, collaborative relationships within R&D as well as other departments (UX, Product Management, Support, PreSales) to gather feedback and develop documentation improvement plans.
• Work with R&D teams and technical writers to define the best solutions for a seamless integration of documentation delivery in the product release cycle.
• Work with our documentation portal provider on issue resolution and maximize the documentation portal’s high availability.

Qualifications

• Five or more years of experience as an effective technical writer in a software company.
• Experience in defining and implementing a documentation strategy. Familiar with the Doc as Code approach.
• Experience in various tools to manage documentation including XML based tools, Flare, Confluence
• Proven ability to quickly learn and understand new documentation practices and standards and integrate them in the documentation strategy.
• Superb written communication skills, with a strong attention to detail.
• Experience in working in a transversal role with technical writers, engineers and product managers.
• Ability to handle multiple projects simultaneously.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
• Firm understanding of SDLC (software development lifecycle).
• Previous experience in agile software development.
• Familiar with the Zoomin platform.