IT Support Specialist with German

AUTSORSA is a fast-growing company founded and based in Bulgaria that serves clients from all over the world, providing business outsourcing, outstaffing and HR services.

Our mission is to discover talent and inspire for achieving the unthinkable. Our goal is strong results for the needs of our clients and pleasure of work for our teams. We embrace for happiness and proficiency at work place!

We are looking for IT Support Specialist with German for our client, MDAX company, leader of the real estate market in Germany.

Your Responsibilities:

• Act as the primary point of contact for users, both onsite and remote, offering initial troubleshooting and support for IT-related issues.
• Coordinate IT requests with relevant departments and ensure timely resolutions by following up on progress and maintaining effective communication.
• Provide technical assistance via various channels including phone, email, or in-person, resolving hardware, software, or network issues promptly.
• Install, configure, and maintain software components such as laptops, printers, mobile phones, operating systems, and applications to ensure optimal performance.
• Conduct user training sessions on IT systems, software applications, and security protocols, while also creating and updating user documentation for easy reference.
• Perform routine maintenance tasks such as software updates, security patches, and backups to enhance system security and stability.
• Respond promptly to service requests logged in the ticketing system, prioritizing and escalating issues as necessary to minimize disruption to business operations.
• Offer remote support to users working from different locations, utilizing remote desktop tools and software to troubleshoot and resolve issues efficiently.

Your Profile:

• Completed IT studies with a strong theoretical foundation in computer science principles, networking, system administration, and IT support methodologies.
• Extensive experience in providing IT support in multinational environments, adept at addressing diverse technical challenges and ensuring smooth operations across different geographical locations.
• Proficient in MS Office 365 administration and mobile device configuration, enhancing user productivity and collaboration within the organization.
• Familiarity with ticketing systems (preferably Jira) and wiki/knowledge base management (preferably Confluence) to efficiently manage IT service requests and promote knowledge sharing among team members.
• Strong communication skills in both spoken and written English and German for effective communication with users and colleagues across different language backgrounds.

We offer:

• Flexible working hours
• Home office option
• Convenient environment
• Reasonable schedule
• Opportunities for growth and developing
• You are joining an international team in expanding B2B industry
• Additional Health Insurance
• Additional vouchers for food in the amount of 200 BGN per month

If you would like to be part of a successful team, please click the “Apply to this ad” button to submit your CV and recent photo. We will only contact candidates who meet the requirements for the position. Interviews are conducted in several rounds.

By applying to this advertisement, you voluntarily provide your personal data and consent to their processing for the purposes of the recruiting. The processing of your personal data is carried out in full compliance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation), the Personal Data Protection Act and all other applicable regulations.

License for the selection of personnel from the Employment Agency No. 3484 of 08.03.2023 and No. 3485 of 08.03.2023 for the EU.