Entry-level Customer Service Representative with Czech or Polish or Slovak or Romanian or Slovenian

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leading company in the BPO industry, delivering high-quality outsourced customer experience and business process solutions across global markets, we are looking for – Entry-level Customer Service Representative with Czech or Polish or Slovak or Romanian or Slovenian and English.

Key Responsibilities:

• Provide exceptional customer support via email, chat, and phone;
• Assist users with product setup, troubleshooting, and general inquiries in a professional and friendly manner;
• Guide customers through features and functionalities of the product to ensure a smooth user experience;
• Escalate technical issues or complex queries to relevant internal teams when necessary;
• Document all customer interactions clearly in the internal system;
• Stay up to date with product updates and innovations to offer accurate and timely support.

Requirements:

• Fluency in Czech, Polish, Slovak, Romanian or Slovenian, and a good command of English (written and spoken);
• Strong communication and problem-solving skills with a customer-first mindset;
• Basic understanding of technology or willingness to learn about innovative digital products;
• Previous experience in customer service is a plus, but not required;
• Ability to multitask and stay organized in a dynamic, fast-paced environment;
• Team-oriented attitude and eagerness to grow within a supportive, international team.

What our client offers:

• Competitive salary package with performance-based incentives;
• Monthly transportation/internet allowance of 50 BGN net, paid on top of the base salary;
• Opportunity to work in rotational shifts, including weekends, with flexible scheduling;
• Full initial training provided, with ongoing learning opportunities on innovative tools and products;
• Supportive international team environment with real opportunities for growth and development;
• Modern and dynamic work environment focused on collaboration and employee well-being.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).